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Protect Yourself From Identity Theft and Fraud

Identity theft can happen to anyone, regardless of your age, income, or where you live. Protect yourself from fraud with our identity theft and recovery services as part of our Cashback Rewards Plus Checking Account!

Your Personal Advocate

Experience Fully Managed Identity Theft Recovery

Enjoy identity theft detection and recovery services as part of our Cashback Rewards Plus Checking Account! Our professional Recovery Advocate will help you resolve all kinds of identity fraud, even if it's related to a non-Finex Credit Union account. Here's how they'll help:

Research and Report
Your advocate will research your incident and help you report and coordinate with the necessary agencies to resolve incidents.
Place Fraud Alerts
Your advocate will help place fraud alerts with the three main credit bureaus.
Write Letters and Make Calls
Your advocate will spend time getting in touch with the necessary agencies and, financial institutions, creditors etc. to help you get back on track.
Follow Up
Your advocate will follow up with you after 12 months to ensure your full recovery.

Coverage You Can Count On

Identity Theft Expense Reimbursement Insurance

Enjoy up to a maximum of $25,000¹ to cover out-of-pocket expenses incurred during the identity recovery process. Take advantage of an additional $500 per week for up to four weeks for lost wages from work! Coverage examples include:

Attorneys' Fees
Postage and Handling Fees
Document and Filing Fees
Lost Wages From Work

Stay On Top Of It All

Credit Monitoring

Stay in the know and protect yourself from identity theft by constantly monitoring your credit report. When you become eligible for our credit monitoring², you'll receive an invitation via email to activate the services in the Enrollment Center. Receive alerts for any activity on your credit report, including:

Credit Inquiries
Name and Address Change
New Credit Lines
And More

No Pre-Registration Required

Prevent Identity Theft With Mobile Device Protection

Get reimbursed for damage or malfunction to cover the cost of labor and parts necessary to repair an eligible device. If the device is NOT repairable this protection will provide a reimbursement for the cost of replacement.

What's Covered?

Damage or malfunction, whether it's a cracked screen or a mechanical or electrical breakdown, you're covered!
Coverage Timeline

You are eligible to file a claim 30 days after you open your Cashback Rewards Plus Checking Account. Just contact us, and we will verify your eligibility and begin the claims process

Who Qualifies?

Mobile Device Protection extends to all named account holders on your Group Description account.
Additional Details

Additional terms, conditions, and limitations apply. Review the “Mobile Device Coverage Member Services Agreement” in the disclosure below.

Identity Theft and Fraud Prevention Tips

Planning to send or receive money?

Explore common scams when people attempt to send or receive money and how to avoid fraud in our most recent blog, "Planning to Receive or Send money? Use These Tips to Avoid Getting Scammed."

Looking for online safety tips?

Explore online safety tips to help you protect your money against online financial scams in our recent blog, "Avoiding Online Financial Scams in the Digital Age [Top 7 Safety Tips]."

Do you know about online cookies?

While some websites may deploy risky links to endanger your personal and financial records, not all cookies are bad. Dive deeper into how cookies can help your online experience in our recent blog, "4 Ways Browser Cookies Help Your Online Banking Experience."

What our members are saying...

"This bank has been awesome to deal with. I asked a question I get an answer immediately. Anytime I need help everyone goes out of the way for me . All the people at this Bank are on time fast and very courteous and most definitely go out of their way."

Daniel M.

"One of the best banking institutions I have ever been to. The staff is extremely friendly and professional, especially Cameron. They are attentive to your needs and help with any questions you may have. If could give them more than a five star I would!"

Adrianna S.

"Just got approved for a car loan so excited and Josephine Gonzales answered the questions I had and helped me through everything, she was so nice and kind to me! :) I got my car!! So excited thank you Josephine! And Finex CU! 🥹"

Natalie F.

1 Identity theft insurance is underwritten by Lyndon Southern Insurance Company, a member of the Fortegra family of companies. The information provided is a program summary. Please refer to the Identity Theft Expense Reimbursement Evidence of Coverage forms for additional information including details of benefits, specific exclusions, terms, conditions and limitations of coverage. Coverage is currently not available to residents of the state of New York and may not be available in other U.S. territories or jurisdictions in the future.

2 MONITORING SERVICES ARE PROVIDED TO THE PRIMARY ACCOUNT HOLDER ON AN ENTITLED BASIS AND REQUIRE CONSUMER ACTIVATION BEFORE THE SERVICES ARE ACTIVE. Credit monitoring is provided by TransUnion®, subject to change, and is applicable to individuals age 18 or older who have a valid credit file. Optional text alerts available in addition to email alerts.

Terms and Conditions • Evidence of Coverage • Mobile Device Coverage Member Services Agreement